Privacy Statement

Moana Financial Services (a business arm of Moana Community Trust) complies with the New Zealand Privacy Act 2020 when dealing with personal information. Personal information is information about an identifiable individual. This policy sets out how we will collect, use, disclose, and protect your personal information.

This policy does not limit or exclude any of your rights under the Privacy Act 2020. If you wish to seek further information, you can contact our Privacy Officer by email at dante@moanafinancialservices.com, or visit www.privacy.org.nz for further information.

Changes to this policy

We may update this policy from time to time by publishing a revised version on our website. Any changes take effect from the date the updated policy is published.

What is personal information?

Personal information is information about an identifiable individual. It includes (but is not limited to) your name, address, contact details, date of birth, occupation, financial information, employment details, education and qualifications, payment details, testimonials and feedback, and other information relevant to the financial advice we provide.

How we collect your information

We collect personal information directly from you wherever possible - for example, when you fill out a form on our website, meet with us, call us, or email us.

Where we collect your personal information from someone other than you (for example, from a product provider or another adviser), we will take reasonable steps to let you know that we have collected it, why we collected it, who will receive it, and your right to access and request correction of that information, unless an exception applies under the Privacy Act 2020.

How we use your personal information

We will use your personal information to:

  • Verify your identity

  • Provide financial advice, services and products to you

  • Market our services and products to you, including contacting you electronically (by phone, text, or email)

  • Improve the services and products we provide

  • Respond to communications from you, including complaints

  • Protect and enforce our legal rights and interests

  • Meet our regulatory and legal obligations

  • Any other purpose authorised by you or the Privacy Act 2020

Who we may share your information with

We may disclose your personal information to:

  • Companies or individuals who assist us in providing services or who perform functions on our behalf, such as technology providers, data storage providers, and legal advisers

  • Product providers, including lenders, insurance companies, and KiwiSaver providers

  • Other financial advisers or financial advice providers who may assist us in providing advice to you

  • Companies or individuals who perform compliance reviews, audits, or other checks required by law

  • Identity verification agencies, including the New Zealand Department of Internal Affairs and the New Zealand Transport Agency

  • Courts, tribunals, and regulatory authorities such as the Financial Markets Authority

  • Our dispute resolution scheme, if a complaint is made

  • The Office of the New Zealand Privacy Commissioner, if a complaint relates to a privacy matter

  • Any person or agency we believe could assist in responding to a serious privacy breach

  • Anyone else you authorise us to share your information with

We will not disclose your personal information without your consent, unless we are required to do so by law.

How we protect your information

We take reasonable steps to keep your personal information safe from loss, unauthorised access, or misuse. Our systems use encryption for data in transit and storage, and access is restricted to authorised personnel only. Our software is subject to regular security reviews.

How long we keep your information

We retain personal information only for as long as it is needed for the purposes for which it was collected, or as required by law. Under our regulatory obligations, we are required to retain records for a minimum of seven years. Data stored online is backed up and can be retrieved in the event of loss or corruption.

Your rights

You have the right to access and request correction of the personal information we hold about you. Before providing access, we will need to verify your identity.

If you believe a correction is needed and we agree, we will update the information. If we do not agree with the requested correction, we will note your request alongside the existing information.

To request access to or correction of your personal information, email us at dante@moanafinancialservices.com. Please include evidence of your identity and details of your request.

Data breaches

Our Privacy Officer has processes in place to promptly identify, report, and examine any personal data breach. In the event of a notifiable breach, we will notify affected individuals and the Privacy Commissioner as required by the Privacy Act 2020.

Internet use

While we take reasonable steps to maintain secure internet connections, any personal information you provide over the internet is provided at your own risk.

If you follow a link on our website to another site, that site will have its own privacy policy. We recommend you review it before providing any personal information.

We use cookies to monitor your use of our website and improve your experience. You may disable cookies in your browser settings, although this may affect some website features.

Contact us

If you have any questions about this privacy policy or how we handle your personal information, please contact:

Privacy Officer Moana Financial Services Email: dante@moanafinancialservices.com Phone: 027 696 2117

Last updated: April 2026